Contract went south, contact cut off while renegotiate time frames
I was asked to lead one of the critical work streams; financial assistance, a major revenue generator for a a major regional health network
We were one of the first post-covid to visit onsite. I led a week long in person workshop that conducted step-by-step discovery of how the client envisioned their current state workflow. In the evenings, I would mock-up in our custom scripting language and the next day demo a high level wireframe and review any technical limitations I encountered
Regained the trust of a massive client, overdelivered a satisfying solution to a critical workflow.
Went home, taught myself the scripting language, providing feedback to our internal developers on how the product could be enhanced to better serve our customers
Quoth my boss at the time “While Jonathan stood out for his ability to expertly guide clients through design conversations, his real passion was playing in the back end of the solution - including not too little commentary on how the product could better meet client needs natively.”